Challenge
Viessmann faced several challenges before partnering with Lexmark. Initially, they used devices from various manufacturers, which led to complexity in managing supplies and services. They also encountered issues with single points of failure due to the use of external gateways and converters, which posed a risk of global problems if these components failed. Additionally, their paper-based workflows were slow, often taking 2-3 weeks to complete, which hindered efficiency.
Viessmann required devices with specific capabilities such as SAP prints, Unicode printing, barcode printing, and email solutions. Ensuring consistent device configuration and software across different countries was another challenge.
Solution
Lexmark provided several solutions to address Viessmann's challenges. They offered a comprehensive set of devices that integrated special capabilities such as SAP prints, Unicode printing, barcode printing, and email solutions, eliminating the need for external gateways or converters. This integration helped avoid single points of failure and ensured that any device failure would only cause a local problem rather than a global one.
Lexmark's global presence allowed Viessmann to have a single point of contact for orders, installation, service, and end-of-use processes, simplifying their operations across different countries. The uniformity of Lexmark devices worldwide made it easy for Viessmann to introduce and roll out global solutions, ensuring consistent device configuration and software usage.
The transition from paper-based workflows to digital ones was facilitated by Lexmark devices, which sped up processes and reduced the time required to complete workflows from weeks to days. Lexmark's solutions were also easy to implement and integrate with existing systems, making the rollout smooth and efficient.
Lexmark's fleet management capabilities provided Viessmann with the ability to update firmware and agents remotely, ensuring data privacy and compliance with regulations. The solutions offered by Lexmark were flexible and capable, addressing various needs with a limited number of powerful solutions. This streamlined approach allowed Viessmann to optimize their fleet and improve overall efficiency.
Results
After implementing Lexmark's solutions, Viessmann experienced several positive outcomes. The transition to Lexmark devices and solutions led to streamlined operations and improved efficiency. The integration of special capabilities such as SAP prints, Unicode printing, barcode printing, and email solutions eliminated the need for external gateways or converters, reducing the risk of global issues and ensuring that any device failure would only cause a local problem.
The uniformity of Lexmark devices worldwide allowed Viessmann to introduce and roll out global solutions easily, ensuring consistent device configuration and software usage across different countries. This consistency made it simpler to manage devices and address any issues that arose, regardless of location.
The transition from paper-based workflows to digital ones significantly sped up processes, reducing the time required to complete workflows from weeks to days. This optimization project not only improved efficiency but also reduced the use of paper and paper forms, contributing to a more streamlined and environmentally friendly operation.
Lexmark's fleet management capabilities provided Viessmann with the ability to update firmware and agents remotely, ensuring data privacy and compliance with regulations. The solutions offered by Lexmark were flexible and capable, addressing various needs with a limited number of powerful solutions. This streamlined approach allowed Viessmann to optimize their fleet and improve overall efficiency.
Overall, Viessmann's partnership with Lexmark resulted in faster workflows, consistent global solutions, improved fleet management, and enhanced data privacy and compliance. These outcomes contributed to a more efficient and effective operation for Viessmann.